client quote:
“The fact that we had the hands-on involvement of the partners of SourcePoint on a daily basis, and their thought leadership and direction, added tremendous value.”
SourcePoint Partners' news provides valuable information on industry trends and company specific news stories
August, 2003: SourcePoint client ACE-INA writes an outsourcing case study featured in DMA Financial Services Newsletter DMA Financial Services Newsletter published a case study by Mary Winston of ACE-INA. The case study presents the challenges that the organization was facing, how outsourcing was utilized as a strategic tool and the role that SourcePoint played in helping ACE-INA through the process. The full case study can be read at the DMA website by clicking here.
May, 2003: SourcePoint Partners hosts "Outsourcing in the Insurance Industry" executive workshop in Atlanta, GA SourcePoint Partners hosted a one-day workshop on May 15th, 2003 for insurance industry executives in Atlanta, GA. The workshop was aimed at providing senior executives from the industry with a snapshot of outsourcing trends, strategies and deal structures within the industry. Speakers at the workshop included thought leaders from Lord, Bissel & Brook, ACE Insurance, Cochran Caronia, Marsh and SourcePoint Partners. For a summary of the key message from the workshop click here.
February, 2003: SourcePoint Partners presents at the 5th Annual Insurance Technology Symposium in Scottsdale, AZ Umesh Jain of SourcePoint Partners talks about the role of the contact center in Outsourcing the New Business Function - from Application to Policy Issuance. Through yet another phase in the business cycle, outsourcing continues to be a viable option for companies looking for ways to improve services and reduce costs. This panel will focus on outsourcing the new business functions. Topics to be covered by the panel will include: the role of the reinsurer in outsourcing the new business functions, integrating the customer contact center (telephone and online support) into the new business function, trends in the industry relating to new business automation and selected contract topics to integrate into the outsourcing contract.
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September 2003: ACS signs a $28 million contract extension with Texas Health and Human Services Commission
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September 2003: CSC signs 7-year, $200 million outsourcing agreement with Ascension Health
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August 2003: Trumbull Services to provide subrogation outsourcing services for Unitrin Direct
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July 2003: CSC to provide BPO services to Claredon Insurance Group
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July 2003: ACS awarded new BPO contract with Wellcare Health Plans Inc.
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June 2003: Vsource and TEAM America to create a global BPO/HR Outsourcing company
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June 2003: ACS awarded extended BPO contract with Metlife
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June 2003: Gerber Life Insurance Company (Canada) selects Genisystesm.ca to provide policy administration services for it's Canadian operations
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June 2003: CIBC Insurance selects Genisystems.ca services to provide policy administration services for direct insurance marketing programs
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June 2003: BankOne to purchase Zurich Life from Zurich Financial Services
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May 2003: Prudential Financial to sell its National and New Jersey property and casualty business
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May 2003: Blue Cross Blue Shield of Rhode Island selects Perot Systems to manage its technology and business process operations
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May 2003: Danish insurer Tryg signs a DKK500m outsourcing deal with CSC Denmark
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April 2003: John Hancock to conclude outsourcing agreement with IBM
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April 2003: Golden Rule Insurance Company over 1-million communications per month including checks, explanation of benefits and letters to customers, to DST Output
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March 2003: The Guardian Life Insurance Company selects Patni Computer systems for software services outsourcing for new life and annuity products
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February 2003: Royal & SunAlliance signs a 10-year, $450 Million Business Process Outsourcing deal with Unisys
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January 2003: Prudential Financial signs a 10-year $700 Million HR and some finance and accounting function Business Process Outsourcing deal with Exhult
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