ACS awarded extended BPO contract with Metlife

June  30, 2003

ACS (NYSE: ACS), a provider of business process and information technology outsourcing solutions, announced today that it has been awarded an extended business process outsourcing (BPO) contract with MetLife, one of the country's leading providers of insurance and other financial services to individual and institutional customers. The 3-year agreement extends ACS' original five-year BPO contract with MetLife, signed in December 1998, through December 2006.

ACS' BPO services initially supported MetLife's Dental Claims Processing but have been expanded to also include services to MetLife's Disability Claims Processing, Long Term Care, Small Business Center, Brokerage, Annuity, and Group and Individual Life areas. Specific services include mailroom, data capture, data cleansing, and imaging. ACS employs proprietary Storage Information Retrieval software to capture and host data for secure retrieval by MetLife. The company also utilizes proprietary mailroom workflow master control software, Optical Character Recognition, microfilm imaging on-demand, and a jointly developed Intelligent Queue data cleansing process to maximize accuracy and volume capabilities for MetLife.

Source:  ACE Investor Relations