John Hancock to conclude outsourcing agreement with IBM

April, 2003

John Hancock Financial Services, Inc. has announced its intention to outsource some of its information technology work to IBM. Under the proposed, multi-year agreement, John Hancock will adopt IBM's on demand technology services to create a new, flexible IT infrastructure that responds quickly to fluctuations in computing demand, allowing the company to save money.

IBM plans to assume responsibility for several services currently being performed by the company's Infrastructure Support Services department, which is part of Hancock's Information Technology Services Sector. Infrastructure Support Services (ISS) currently maintains the company's mainframes, servers, networks, desktops, Help Desk, and 24 X 7 operations.